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Frequently Asked Questions - FAQ

Frequently Asked Questions - FAQ

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Registration

1) I am trying to register, but it says my email is already in use.

It is not possible to register with the same email twice. If you have already subscribed to an auction house of Bid Inside Network, you can simply login to another Network site using the same email (or username) and password and ask to partecipate.

2) I am trying to register, but it says my username is already in use.

If the username is already in use, it will be necessary to choose a different one. If you have already subscribed to an auction house of Bid Inside Network, you can simply login to another Network site using the username (or email) and password and ask to partecipate.

3) While registering on an auction house website, an error message is displayed and some fields turn red. What does it mean?

All fields marked with an asterisk are required, so it is necessary to make sure they are filled in correctly. The password must be at least 8 characters long, it must contain at least one lowercase letter (e.g. a, b, etc.), one uppercase letter (e.g. A, B, etc.), one digit (e.g. 1, 2, etc.) and one special character (e.g. $, #, @, ! etc.). The VAT, which is marked with two asterisks, is not mandatory if you are a private person.

4) I would like to register on an auction house website which is part of the Bid Inside network: while registering, it asks to list some references. I have never taken part in an auction before, so I have none. What can I do?

Whether it is not possible to list other auction houses’ references, nonetheless it is advisable to fill in the field mentioned above, in order to explain the situation. It will be up to the auction house to take charge of the registration request, approving or rejecting it.

5) I am already registered on an auction house website. Now I want to register on another one, which is part of the Bid Inside network too. Do I need a new registration?

No, You don’t. You just have to login with the same credentials used for the auction house which you are already registered on. Once you have logged in, tick Yes to the question “Do You wish to register on this website?”.

6) I remember to have registered on an auction house website. However, if I log in I am unable to access it. What can I do?

In order to check your registrations, it is always possible to log in to Bid Inside portal and go to the “Subscriptions” section. However, this is only a reminder. For more detailed information it is necessary to visit the single auction houses’ websites. The credentials you need to log in to those websites are the same for each auction house belonging to the Bid Inside network. If you can’t log in with your credentials, it is possible that your account has been rejected by the auction house. If this situation may occur, we suggest contacting them directly.

Bids

1) I registered on an auction house website, but I am still unable to place bids. What can I do?

Once you have registered on an auction house website, your account status is generally on “waiting for approval”. This means that the auction house reserves the right to take into account the references before the user is able to place bids. The approval time varies depending on each auction house, and is notified by email. Please note! If you aren't receiving any email, please check your Spam folder.

2) I would like to extend my expense limit. What can I do?

Some auction houses assign an expense limit to users . You cannot change this value on your own but, if you’d like to, we suggest contacting the auction house directly.

3) I placed some bids during an auction but I can’t tell if I am the winner.

Some auction catalogues published on our portal don’t show what is the current winning bid. Therefore, while participating in some auctions it is not possible to know if the bid placed is winning.

Account

1) I registered using an old email address. Can I replace it with a new one?

Yes, you can. Once you have logged in, it is possible to change the email address associated with your account. The new address mustn’t be already in use on another account.

2) While registering I typed my name/surname wrong. Can I change it?

Yes, you can. By logging in to Bid Inside with your username and password and clicking on “Edit profile” it is possible to change or update your personal data.

Login

1) I forgot my password, how do I reset it?

By clicking on “Forgot your password?” on the login page you will receive an email with a link that will allow you to reset your password. Click on the link to create a new password. Please note! If you aren't receiving any email, please check your Spam folder.

2) I logged in to the Bid Inside portal and accessed my account. However, if I click on an auction house website I am no more logged in. Is it normal?

Yes, it is. The portal and single auction houses’ access are independent. If you’re not connected, it is necessary to log in again to each auction house website.

SUPPORT

For assistance with registration or other issues and information, you can write to support@bidinside.com.

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Frequently Asked Questions - FAQ

Registration

Bids

Account

Login

SUPPORT

CAMBI

LOT 262

CAMBI

LOT 790

CAMBI

LOT 1177

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